Business Analyst for CRM System (Functional Consultant for Salesforce App)

Join Harrisma as a Business Analyst for CRM System (Functional Consultant for Salesforce App) and play a pivotal role in transforming business processes through cutting-edge CRM solutions. You will collaborate closely with the sales team to design, implement, and optimize Salesforce applications, ensuring seamless integration with existing systems and driving significant improvements in sales productivity and customer satisfaction.

Based in Jakarta Barat, Harrisma is a dynamic company at the forefront of CRM innovation. With a rich history of delivering exceptional customer experiences, we are committed to leveraging advanced CRM technologies to empower our clients and drive business growth. As a Business Analyst for CRM System, you will have the opportunity to work on high-impact projects, utilizing tools like Salesforce, Tableau, and Jira, and contribute to our mission of becoming a leading CRM solutions provider in the region.

📋 Tanggung Jawab Pekerjaan

• Analyze and document current business processes to identify areas for improvement and optimization.
• Design and implement Salesforce applications, workflows, and automation to streamline sales processes.
• Collaborate with the sales team to gather requirements and translate them into functional specifications.
• Conduct user acceptance testing (UAT) and provide training to end-users to ensure successful adoption of the CRM system.
• Monitor system performance and provide recommendations for enhancements and optimizations.
• Stay updated with the latest CRM trends, technologies, and best practices to drive continuous improvement.
• Provide regular reports and insights to stakeholders on the performance and impact of the CRM system.
• Participate in cross-functional projects to ensure seamless integration of CRM solutions with other business systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Proven experience as a Business Analyst or similar role, preferably in the CRM or Salesforce domain (3-5 years).
• Certification in Salesforce Administration or Salesforce Platform App Builder is a plus.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools and technologies such as Salesforce, Tableau, and Jira.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

🛠️ Keahlian

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