Insurance Claims Coordinator (Staff Assistance)

Join PT. Sehat Sejahtera Klinika, a leading healthcare provider in Badung, Bali, as our Insurance Claims Coordinator. In this pivotal role, you will serve as the bridge between patients, healthcare providers, and insurance companies, ensuring seamless claims processing and maximizing reimbursements for our valued patients.

With a strong focus on accuracy and efficiency, you will handle all aspects of insurance claims, from initial documentation to final approval. This role is crucial in maintaining our high standards of service and patient satisfaction.

📋 Tanggung Jawab Pekerjaan

• Process and manage insurance claims for patients, ensuring accurate and timely submission to insurance companies.
• Coordinate with healthcare providers to gather necessary documentation and information for claims processing.
• Follow up on pending claims and resolve any discrepancies or issues that may arise.
• Maintain and update patient records and insurance claim files in our internal system.
• Assist in the preparation of reports and data analysis for insurance claim trends and performance metrics.
• Provide excellent customer service to patients and healthcare providers, addressing their inquiries and concerns regarding insurance claims.
• Stay updated on changes in insurance policies and procedures to ensure compliance and optimal claim processing.
• Collaborate with the claims department and other relevant teams to ensure smooth and efficient operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Health Administration, or a related field.
• Minimum of 2 years of experience in insurance claims processing or a similar role in the healthcare industry.
• Strong knowledge of Indonesian insurance policies and procedures.
• Excellent communication and interpersonal skills to interact with patients, healthcare providers, and insurance companies.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and familiarity with healthcare-specific software such as EMR systems.
• Attention to detail and the ability to work accurately and efficiently under pressure.
• Strong organizational skills to manage multiple tasks and deadlines.
• Ability to work both independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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