IT Officer I - Technology & Systems Support Specialist

Join Northwestern Mindanao State College of Science and Technology as an Information Technology Officer I in our dynamic Bali office. This is a unique opportunity to contribute to the digital transformation of a leading educational institution while enjoying the vibrant culture and beautiful landscapes of Bali. As an IT Officer I, you will be at the heart of our technology systems, ensuring smooth operations and supporting our academic community.

Our Bali office is a hub of innovation, where you will work alongside a talented team of IT professionals. You will play a crucial role in maintaining and enhancing our IT infrastructure, including our network, servers, and software applications. This position offers a competitive salary and a comprehensive benefits package, making it an ideal choice for IT professionals looking to make a difference in education.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to faculty, staff, and students, ensuring minimal downtime and maximum productivity.
• Maintain and troubleshoot our IT infrastructure, including networks, servers, and workstations.
• Install, configure, and update software applications and systems, ensuring compatibility and security.
• Monitor and manage our IT security protocols, protecting our data and systems from threats.
• Assist in the implementation of new IT projects and initiatives, supporting the college's digital transformation.
• Provide training and support to end-users, ensuring they can effectively use our IT systems.
• Document IT processes and procedures, ensuring knowledge transfer and continuous improvement.
• Stay updated with the latest IT trends and technologies, recommending improvements to our systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals are a plus.
• Proficiency in using IT support tools such as ServiceNow, Jira, and Zendesk.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Familiarity with educational institution IT environments is a plus.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

🛠️ Keahlian

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